FAQ

Enrolling is easy, and you will find using Online Banking very convenient to manage your money. To start, let's make sure you have the right information.

About 5 business days after your account is opened, you will receive a Password Assignment Notification. This is your temporary password during enrollment. Have this and your account number handy when you begin the enrollment process.

Then follow these 5 steps – this should only take about 3-5 minutes:

Step 1: Visit our website at doralbankny.com and look for the 'First Time Users' link in the Online Banking area
Step 2: After you enter your account number in the Access ID field, select the type of account you opened, and type in the temporary password into the Password field, click 'Submit'
Step 3: Create an Access ID and Password that you can remember for future use
Step 4: Set your Security Data by providing your email address, selecting an image and a phrase, and selecting security questions. This process is for your security, and will help if you need to retrieve your login information in the future
Step 5: Accept the Online Banking Customer Agreement by clicking 'Accept'. On the next page, you should see your account(s) and balance(s).

If you need assistance during the process, please don't hesitate to call us at 1-877-31-DORAL (1-877-313-6725).

Please call us at 1-877-31-DORAL (1-877-313-6725) Monday through Friday 9 AM to 5 PM EST. Or, if you prefer, visit the Contact Us page for other ways to reach us.

Yes. Once you enter your Access ID and complete the security challenge, you will see a link at the bottom of the page that says "Forgot your password?" Click on that link, enter your Access ID, and your Password will be sent to you via the email address we have for you.

If you DO still have your Password Assignment Notification that we sent you when you first opened your account and enrolled in Online Banking, you can use that to re-enroll. Just follow the Online Banking Enrollment Process in the answer to #1 above.

If you DON'T still have that Password Assignment Notification, please call us at 1-877-31-DORAL (1-877-313-6725) Monday through Friday 9 AM to 5 PM EST and we will get you unlocked.

For your security, we will protect your information and disable login after 180 days of inactivity. If this happens, contact us at 1-877-31-DORAL (1-877-313-6725) and we will help you get unlocked.

Registering your computer makes logging in quicker and easier. If you register your computer, you won't be prompted to answer your security questions when signing in to view your account(s) online. We recommend only registering private computers, such as your home computer.

Depending on where / how you opened your account, you can use the following websites:

If you opened an account online at Doral Direct, use this website: www.doraldirect.com

If you opened an account at one of our Doral New York branches, www.doralbankny.com

If you opened an account at one of our Doral Florida branches, use this website: www.doralbankflorida.com

Helpful hint: Once you find the right website, save it as a favorite or bookmark so you can easily access it.

To complete the online application, you will need:

• To be 18 years of age or older.
• To be either a U.S. citizen or a U.S. lawful permanent resident.
• To reside within the New York Metropolitan Statistical Area (MSA).
• A Social Security Number.
• Personal information including your date of birth and your place of birth.
• A valid email address.
• A bank routing and account number to provide initial funding of the account.

The ABA Routing Transit Number for Doral Bank is 026073082.

The New York Metropolitan Statistical Area as defined by the Federal Office of Management and Budget includes the following counties: Bergen, Essex, Hudson, Hunterdon, Middlesex, Monmouth, Morris, Ocean, Passaic, Somerset, Sussex, and Union counties in New Jersey; Bronx, Dutchess, Kings, Nassau, New York, Orange, Putnam, Queens, Richmond, Rockland, Suffolk, and Westchester counties in New York; and Pike County in Pennsylvania. Currently, Doral Bank NY may offer its New York rates only to residents who reside within these counties and customers who visit the branch in person. Contact us at 1(877) 31-DORAL if you have a question as to eligibility.